• Excellent verbal communication skills in Afrikaans and English (additional languages are
  advantageous).

• Friendly, professional, and approachable manner at all times.

• Strong interpersonal and people skills.

• Ability to provide accurate information regarding venues, performances, tickets, schedules, parking, shuttle services, and festival facilities.

• Excellent problem-solving and conflict-resolution skills.

• Ability to remain calm and courteous under pressure and during busy festival periods.

• Organisational skills and attention to detail.

• Basic computer literacy and confidence.

• Ability to work independently and as part of a team.

• Punctual, reliable, and able to work flexible hours, and the duration of the festival

• Professional presentation and adherence to the festival dress code.

• Assist patrons with ticket enquiries, bookings, exchanges, and collections.
  • Welcome and direct visitors to venues and festival facilities.
  • Provide information about performances, accessibility, parking, shuttle services, and festival
  logistics.
  • Handle customer complaints and enquiries with empathy and efficiency.
  • Liaise with venue staff, front-of-house teams, and festival management when necessary.
  • Ensure a positive and inclusive experience for all festival attendees.
  • Maintain confidentiality when handling customer information.
  • Represent the Toyota Stellenbosch Woordfees brand with professionalism, enthusiasm, and
  respect.

• Previous experience in customer service, hospitality,events, or front-of-house operations.
• Familiarity with the Stellenbosch area and Woordfees operations is beneficial.

To apply, complete the form:: https://airtable.com/appLaNVrfZJTEfUgF/pagFyiAl01KdWu4Yh/form

The closing date for applications is 31 August 2026.